We recommend the Grow plan. Keep all your employees informed and engaged from anywhere Accessible index of all work contact information Surveys with real-time feedback to make informed decisions A centralized place for all your company knowledge Internal ticketing system for employee inquiries Create a skilled and committed workforce Create and enforce absence policies with a clear overview Simplify field service management for small and medium-sized businesses Jobber is a field service management tool that facilitates the daily operations of service companies. It excels in areas such as scheduling, job tracking, billing and customer administration, making it the best option for industries such as landscaping, air conditioning and residential cleaning. However, I have noticed that it may not be suitable for larger companies or specialized industries that need advanced project and employee management features.
In addition, its tiered pricing model per user can be costly for freelancers and larger teams, making it less attractive to companies that worry about their budget. Jobber also offers a 14-day free trial for all plans, which is ideal for familiarizing yourself with the application without obligation. However, it's worth noting that it doesn't have a permanent free plan. Jobber's overall aesthetic is modern and clean, making for a pleasant and simple browsing experience.
The dashboard design uses a neutral color palette and an uncluttered design, improving the accessibility of the software. Everything is right where you expected it to be. On the left, you have the main menu Create, Start, Schedule, Customers, Budgets, Invoices, Expenses, etc. However, for some functions and settings, you need to do a little research. At the top right, you'll find the search function, the activity feed, direct access to the help center, and settings.
Although it took me a while to test and configure employees, permissions, clients, and other basics, the overall learning curve was easy for me. In terms of accessibility, Jobber includes easy-to-navigate features, which is ideal for users with varying degrees of technological expertise. Even so, it does not explicitly mention any specific adaptation for users with vision, hearing or mobility problems. Jobber could improve its software by ensuring that all users can fully enjoy it.
Jobber allows you to present prices in several formats in total, per order line or in packages that help increase sales and adapt to customer preferences. When quotes are approved, Jobber automatically converts them into job offers, transferring all the details seamlessly so they're ready for scheduling and billing. My small complaint is that, while Jobber does allow discounts and taxes on contributions, the controls are somewhat basic. You can't easily create a quote with some discounted items and others at full price or apply different tax rates to different line items.
This can be a bit cumbersome for companies with complex pricing structures or for those that operate in multiple tax jurisdictions. The system also lacks a native function for managing change orders during work in progress, which complicates post-approval adjustments. The drag-and-drop function in the monthly and weekly views allows you to quickly adjust the schedule, which I think would be particularly effective if these were dynamic field service operations. In addition, color coding for different types of items, such as employees, visits, tasks, and events, helps you quickly understand each item on the calendar.
In addition, a crossed out view (crossed out checklist) shows what jobs have been performed and invoiced. A secondary feature of scheduling and dispatching is route optimization, a feature that I found very useful for field personnel. Improves efficiency by showing the whereabouts of workers and providing an overview of the map for daily routes. The Jobber billing system is designed to be simple and efficient, and integrates seamlessly with Jobber Payments to facilitate quick payments.
Jobber Payments allows customers to pay via email through a secure page using credit cards or bank transfers, with the option of saving payment information for future transactions. The informational aspect is functional but not too sophisticated. You can see who has paid, who is late and track your income over time. However, there is no predictive analysis of cash flow or information about payment patterns that can inform your policies.
When a team member consults a customer's profile, they get instant information, reducing communication problems and increasing personalized service. While Jobber's CRM is great for service companies, it's not a complete CRM. You can't set up complex promotion campaigns or track funnels of sales. In addition, it lacks advanced and predictive analytics, interaction tracking, and marketing tools found in specialized CRMs.
You can have the AI rewrite your messages or emails based on an informal, professional, or cheerful tone. Beyond that, its AI capabilities are limited. For example, it doesn't provide AI-based information, such as predicting the risk of abandonment, suggesting optimal times for follow-up, or identifying additional sales opportunities based on behavior of customers. If someone forgets to start or stop the timer, Jobber also allows manual time entry.
Workers can enter their start and end times or just the total number of hours worked. Administrators or managers can edit employee timesheets, approve them for payroll processing, and then confirm payroll using the “Mark as Paid” option. In addition, when it comes time to approve the timesheets for payroll, Jobber makes you approve or reject each employee individually. I would love to have a multiple-choice option where you can approve all the simple timesheets at once and then focus on any specific timesheet that needs more attention.
On the positive side, the GPS function of the mobile app is quite ingenious. It can track when employees are at a workplace, which is great for verifying time entries and improving accountability. While Jobber is actively expanding its integrations, it still lacks some deep connections found in more advanced platforms, such as advanced marketing automation, inventory management, and intelligence entrepreneurial. Jobber's integrations are promising, but they may not currently be sufficient for users who need extensive and immediate options.
One thing I appreciate is that Jobber keeps your old reports (old report formats) accessible. It shows that they care about users who might prefer the original versions. With reports, you can set specific date ranges and customize the columns to show only the data you need. The “Receive copies in Excel” function is also useful, especially for sharing reports with others. However, not all reports can be exported (such as tax reports and GPS Waypoint), which is a drawback.
In addition, the platform currently lacks AI-based analytics. Although artificial intelligence functions “will be available soon”, they have not been implemented, so the report's findings are based on direct data analysis rather than predictive modeling or advanced algorithms. In addition, the help center is extensive and covers almost all user questions with detailed articles and videos. Live chat and phone support are responsive, with real-time assistance for more complex issues.
During my weekend interaction, despite initially receiving a message stating that support would return on Monday, an agent responded within 4 hours over the weekend. For another inquiry during business days, they answered within a minute. It was impressively faster than expected. With functions such as route optimization, scheduling and customer management, Jobber is ideal for small and medium-sized businesses in service sectors such as landscaping, air conditioning, cleaning and home repair. Its per-user pricing model benefits companies with smaller teams, offering essential features and keeping costs manageable.
However, Jobber's prices can also be higher than those of other tools such as Clockify and Kickserv, which could be an important consideration for companies that care for your budget. For larger companies or teams that require more sophisticated features, alternatives may be more cost-effective. Jobber excels in field service, but for companies that need advanced employee management features, other options might be more suitable. Yes, Jobber has built-in CRM tools for customers, quotes and invoices.
However, it focuses on the needs of field services, such as programming, so it may not offer the advanced marketing features found in dedicated CRMs. In addition to desktop access, Jobber users can also access all tools and functions through the Jobber mobile application (iOS and Android) to manage them from anywhere.
